Once a custom order is placed and your deposit has been paid, there are no refunds. We purchase all items needed for your costume immediately. We use your deposit to do so. Once we’ve received your deposit, your order is confirmed. We do offer a 30 day warranty on all our items. We will repair or replace. We will do everything possible to ensure you are satisfied with the fit and quality of your garment.

Also, please make sure that the costume you order is the one you will be able to afford. A costume is an investment not only in your performance, but a financial investment as well. As stated above, once your deposit is received, we use that money to purchase items for your specific costume. Before placing your order, please make sure you are making a sound financial decision that you can commit to.

STORAGE FEE POLICY Once you are notified that your order is ready to ship, you will have 2 weeks to pay the balance due. At the end of this two week period, a storage fee of $50 will be assessed, starting at day 15. Once the $50.00 storage fee is assessed, you will have an additional 2 weeks before the next 2 week fee is applied. Storage fees will continue to be assessed every 2 weeks until the balance is paid or until the 4th storage fee is assessed (approximately two months).

ABANDONED PROPERTY NOTICE If, after the 2 month period has passed, no payment or arrangement of payment has been pursued by you, we will notify you by phone, email and mail that the suit is now considered abandoned and is the property of B&K Enterprises to do with as we see fit. Your deposit will not be refunded.